These Subscription Terms (“Terms”) govern your recurring subscription to Acorn Explorers packs and any associated digital extras provided by Acorn Studio Press Ltd (“ASP”, “we”, “us”, “our”). They operate in addition to our Website Terms of Use, Conditions of Sale, Privacy Notice, Cookie Policy, and Delivery & Shipping / Returns & Refunds policies (together, the “Supplementary Terms”). If these Terms conflict with the Conditions of Sale for subscription matters, these Terms prevail.

1. Eligibility and Account

1.1 You must be 18+ and resident in a territory we ship to.
1.2 You are responsible for your account, including maintaining accurate delivery and billing details and safeguarding login credentials.

2. Your Subscription

2.1 A subscription is a recurring purchase of Acorn Explorers packs, delivered monthly, with payment taken on the monthly anniversary of your original purchase.
2.2 No minimum term. You may cancel at any time (see Clause 8).
2.3 Each cycle includes physical materials and may include digital content (downloads/QR extras). Any digital content is licensed for private household educational use only (see IP licence in our Terms of Use).

3. Orders, Renewal and Billing

3.1 When you start a subscription, we will confirm your billing/dispatch date by email.
3.2 On each renewal, your payment method is charged for that cycle’s price plus applicable taxes/shipping.
3.3 If payment fails, we may pause the subscription and notify you to update your payment method. No fees or penalties apply, but we will not dispatch until payment succeeds.

4. Changes, Skips and Address Updates

4.1 You can pause, skip, change frequency, update address or cancel any time before the cut-off time shown there (typically 48 hours before the next billing/dispatch).
4.2 Changes made after the cut-off will take effect from the following cycle.
4.3 Address changes made after cut-off may not apply to the imminent dispatch.

5. Pricing and Changes to the Service

5.1 Current prices are shown on the Site and in checkout.
5.2 We may update prices or pack contents. We will give you at least 30 days’ notice for price changes affecting future cycles. You may cancel before the change takes effect.
5.3 Promotional offers may have specific conditions which will apply in addition to these Terms.

6. Shipping and Delivery

6.1 We ship worldwide; charges and timeframes vary by destination (see Delivery & Shipping Policy).
6.2 Delivery timeframes are estimates. We are not liable for delays outside our reasonable control (e.g., customs, carrier disruption).
6.3 Risk passes on delivery. Title passes when we receive full payment for that cycle.

7. Made-to-Order Packs and Digital Extras

7.1 Explorers packs are made to order for each cycle.
7.2 Digital extras may be available immediately. If you access digital content within the 14-day cooling-off (Clause 9), you consent to early supply and acknowledge that your cancellation right for that digital content may be lost to the extent permitted by law. This does not affect your right to cancel the subscription for future cycles.

8. Cancellation (No Penalties, No Returns Obligations)

8.1 Cancel anytime by emailing hello@acornstudiopress.com. There are no early termination fees and no return obligations linked to future shipments in the event of cancellation.
8.2 If you cancel before the cut-off for the next cycle, you will not be charged for that cycle.
8.3 If you cancel after the cut-off and the current cycle has already been billed/dispatched, that cycle proceeds under our Returns & Refunds rules (see Clause 10). Future cycles will be stopped.

9. Cooling-Off (Initial Sign-Up)

9.1 For your first subscription sign-up, you have a 14-day cooling-off period from the date you place the order.
9.2 If you cancel within 14 days and the pack has not been dispatched, we will refund all amounts paid for that initial cycle.
9.3 If the pack has been dispatched, returns are governed by Clause 10 and our Returns & Refunds Policy.

10. Returns & Refunds (Subscription Cycles)

10.1 Explorers packs: If opened, worked in, or not resaleable, they are not refundable once dispatched (made-to-order). If unopened and resaleable, you may return within 30 days of receipt for a refund of the product price. You are responsible for return postage unless the item is faulty.
10.2 If you’re unsure, we recommend Try-Before-You-Buy (TBYB) or standalone items before subscribing.
10.3 Faulty/misdescribed items are handled in accordance with your statutory rights and our Conditions of Sale.
10.4 Pathways materials distributed via schools/hospitals/funded channels are not part of consumer subscriptions and carry a nominal returns value of £0.00001 (non-returnable for refund).

11. No Penalties or “Missing Returns” Fees

11.1 There are no penalties on cancellation.
11.2 There are no charges for “missing returns” or similar schemes. Subscriptions do not require you to return materials to avoid fees.

12. Acceptable Use and Fair Access

12.1 Subscriptions are for private household educational use. Resale, redistribution, uploading or sharing of digital files beyond your licence is prohibited.
12.2 We may reasonably limit or suspend access to digital extras if we detect abuse, unlawful sharing, or security risk.

13. Privacy

13.1 We process personal data in accordance with our Privacy Notice. Subscription management, fulfilment, support communications and service improvement may require processing by our service providers (e.g., billing, logistics, email). See Privacy Notice for details of your rights.

14. Our Responsibility to You

14.1 Nothing excludes liability for death/personal injury caused by negligence, fraud, or other non-excludable liabilities.
14.2 Subject to 14.1, the subscription service is provided “as is/as available” and we exclude implied warranties to the fullest extent permitted by law.
14.3 Subject to 14.1, our total liability in connection with your subscription is limited to the amount paid by you to ASP in the 12 months preceding the claim.

15. Changes to These Terms

15.1 We may update these Terms from time to time. Material changes (including price changes) will be notified in advance; you may cancel before they take effect.

16. Governing Law and Contact

16.1 These Terms are governed by England and Wales law. Courts of England have exclusive jurisdiction, without prejudice to your statutory rights.
16.2 Contact us: hello@acornstudiopress.com
Acorn Studio Press Ltd (Company No. 16717513)
Registered office: Acorn Studio Press, Unit A, 82 James Carter Road, Mildenhall Industrial Estate, Suffolk, IP28 7DE.

Acorn Studio Press — Subscription Terms

Last updated: 15 September 2025