We ship Acorn products around the world. This policy explains our delivery methods, timings, charges, and what you can expect when you order.

1. Where We Deliver

• We ship to the UK and worldwide.

• Shipping charges and delivery times vary depending on your location and will be shown at checkout.

• We reserve the right to suspend or restrict shipping to certain territories if delivery is not commercially or legally viable.

2. Delivery Timeframes

• UK Mainland: estimated 2–3 working days after dispatch.

• UK Highlands, Islands, and Northern Ireland: estimated 3–5 working days after dispatch.

• Europe: estimated 5–10 working days after dispatch.

• Rest of World: estimated 7–21 working days, depending on location and customs.

• All delivery times are estimates. We cannot guarantee exact arrival dates.

3. Customs, Duties and Taxes

• International orders may be subject to import duties, taxes, or customs clearance fees once the shipment reaches your country.

• These costs are your responsibility and vary by country. We cannot predict or control them.

• Customs processes may also cause delivery delays.

4. Delivery Process

• Deliveries are made by our trusted courier and postal partners between normal business hours.

• You will receive a dispatch confirmation email with tracking details (where available).

• Risk of loss or damage passes to you upon delivery. Legal ownership of products passes only once payment is received in full.

5. Missed Deliveries and Address Issues

• If you are not available at the delivery address, the courier may attempt redelivery or leave instructions for collection.

• If the delivery address you provide is incorrect or incomplete, we are not responsible for delays, failed deliveries, or additional costs.

6. Subscriptions (Acorn Explorers)

• Subscription packs are made to order and dispatched on your chosen cycle (e.g., monthly).

• Dispatch dates are confirmed in your account and by email.

• You can change your delivery address at any time in your account, but changes made after the cut-off (typically 48 hours before dispatch) may not apply until the following cycle.

7. Delivery Delays and Events Outside Our Control

• We are not liable for delays caused by events outside our reasonable control (e.g., postal strikes, customs, pandemics, extreme weather).

• If a substantial delay occurs, you may cancel your order and receive a refund for any items not yet dispatched.

8. Contact Us

If you have any questions about delivery or shipping, please contact us:
Acorn Studio Press Ltd (Company No. 16717513)
Registered office: Acorn Studio Press, Unit A, 82 James Carter Road, Mildenhall Industrial Estate, Suffolk, IP28 7DE.
Email: hello@acornstudiopress.com

Acorn Studio Press — Delivery & Shipping Policy

Last updated: 15 September 2025